Privacy Policy

Scrabbit Co. ("we", "us", or "our") operates the Scrabbit service ("Service"). This Privacy Policy explains how we collect, use, and protect your information when you use our Service.

We are committed to protecting your privacy and being transparent about our data practices. This policy describes the types of information we collect, how we use it, and your rights regarding your personal information.

By using our Service, you agree to the collection and use of information in accordance with this Privacy Policy.

Personal Information: When you register for an account, we collect information such as your name, email address, and billing information. This information is necessary to provide our Service and process payments.

Usage Data: We automatically collect information about how you use our Service, including your IP address, browser type, operating system, referring URLs, access times, and pages viewed.

Scraped Data: We temporarily store data you scrape through our Service to enable download and export functionality. This data is typically retained for a limited period as specified in your account settings.

Payment Information: We collect billing information necessary to process payments, though credit card details are securely processed by our third-party payment processors and not stored on our servers.

Service Provision: We use your information to provide, maintain, and improve our Service, including processing your scraping requests and enabling data exports.

Account Management: We use your contact information to manage your account, process payments, and communicate important service updates.

Customer Support: We use your information to respond to your inquiries, provide technical support, and resolve any issues you may encounter.

Service Analytics: We analyze usage patterns to improve our Service performance, develop new features, and ensure system security.

Legal Compliance: We may use your information to comply with applicable laws, regulations, and legal processes.

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

Service Providers: We may share information with trusted third-party service providers who assist us in operating our Service, such as payment processors, hosting providers, and analytics services.

Legal Requirements: We may disclose your information if required by law, court order, or government request, or to protect our rights, property, or safety.

Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

Consent: We may share your information with your explicit consent for specific purposes not covered in this policy.

Account Data: We retain your account information for as long as your account is active or as needed to provide you services. You may request account deletion at any time.

Scraped Data: Data you scrape through our Service is retained for the period specified in your account settings, typically 7-365 days depending on your subscription tier. You can download or delete this data at any time.

Usage Logs: We retain usage logs and analytics data for up to 24 months for security monitoring and service improvement purposes.

Legal Requirements: We may retain information for longer periods if required by law or to resolve disputes and enforce our agreements.

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

Our security measures include encryption of data in transit and at rest, regular security assessments, access controls, and employee training on data protection practices.

While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

In the event of a data breach that may affect your personal information, we will notify you and relevant authorities as required by applicable law.

Access: You have the right to access and review the personal information we hold about you. You can view most of this information through your account dashboard.

Correction: You may update or correct your personal information at any time through your account settings or by contacting us.

Deletion: You may request deletion of your account and associated personal information. Note that we may retain certain information as required by law or for legitimate business purposes.

Data Portability: You may request a copy of your personal information in a structured, machine-readable format.

Opt-out: You may opt out of promotional communications by following the unsubscribe instructions in our emails or updating your communication preferences.

We use cookies and similar tracking technologies to enhance your experience on our Service. Cookies are small files stored on your device that help us remember your preferences and improve functionality.

Essential Cookies: These are necessary for the Service to function properly and cannot be disabled. They include authentication cookies and security-related cookies.

Analytics Cookies: We use these to understand how users interact with our Service, helping us improve performance and user experience.

You can control cookie settings through your browser preferences. However, disabling certain cookies may limit your ability to use some features of our Service.

Our Service may integrate with or link to third-party services, including payment processors, analytics providers, and other tools. These third parties have their own privacy policies and data practices.

We are not responsible for the privacy practices of third-party services. We encourage you to review the privacy policies of any third-party services you use in connection with our Service.

When you use our Service to scrape data from Reddit or other platforms, your use of that data is subject to the privacy policies and terms of service of those platforms.

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws than your jurisdiction.

When we transfer personal information internationally, we ensure appropriate safeguards are in place to protect your information, such as standard contractual clauses or adequacy decisions.

By using our Service, you consent to the transfer of your information to countries where we operate and process data.

Our Service is not intended for children under the age of 18. We do not knowingly collect personal information from children under 18.

If we become aware that we have collected personal information from a child under 18, we will take steps to delete that information promptly.

If you are a parent or guardian and believe your child has provided personal information to us, please contact us immediately.

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including:

• The right to know what personal information we collect, use, disclose, and sell

• The right to request deletion of your personal information

• The right to opt-out of the sale of your personal information (note: we do not sell personal information)

• The right to non-discrimination for exercising these rights

To exercise these rights, please contact us using the information provided in the Contact section.

If you are located in the European Economic Area (EEA) or United Kingdom, you have additional rights under the General Data Protection Regulation (GDPR), including:

• The right to access, rectify, or erase your personal data

• The right to restrict or object to processing

• The right to data portability

• The right to withdraw consent where processing is based on consent

• The right to lodge a complaint with a supervisory authority

Our legal basis for processing personal information includes contract performance, legitimate interests, and compliance with legal obligations.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.

We will notify you of any material changes by posting the new Privacy Policy on our website and, if you have an account, by sending you an email notification.

Your continued use of the Service after any changes to this Privacy Policy constitutes your acceptance of the updated policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Email: [email protected]

Legal Email: [email protected]

Website: https://scrabbit.co

We will respond to your inquiry within 30 days or as required by applicable law.